A Polish system tailored to the realities of freight transport
CargoCRM is a modern Polish software solution developed by Petrosoft.pl, a company based in Rzeszów, designed to address the real needs of the rail freight market. The system was designed for carriers and logistics operators who, until now, were forced to use a variety of disparate tools, such as spreadsheets, email, and fleet management systems. CargoCRM integrates all these functions into a single environment, offering comprehensive support for sales and operational processes while ensuring compliance with the security requirements set forth in the NIS2 Directive.
Offers tailored to the specific needs of the railway industry
One of the biggest challenges in the rail industry is the unique nature of transport service quoting. Unlike standard CRM systems, CargoCRM takes into account factors such as route relationships, car types, NHM codes, and RID classifications for hazardous materials. This allows users to create precise quotes based on actual industry parameters. The system eliminates the need for manual data processing and minimizes the risk of errors, which significantly streamlines the daily work of sales representatives.
Artificial Intelligence in correspondence management
A key feature of CargoCRM is the integration of artificial intelligence with email management. The system automatically analyzes quote requests sent by customers, identifies relevant shipping data, and generates pre-filled forms and suggested responses. A process that previously took several dozen minutes can be shortened to just a few minutes or even reduced to mere verification by a sales representative. Automation covers the entire cycle—from receiving the inquiry, through calculating the quote, to sending the response and monitoring further communication.
Full control over costs and profitability
CargoCRM also offers advanced cost control tools that allow you to compare planned and actual figures. The system automatically analyzes deviations and allows you to monitor the profitability of individual orders in real time. This enables companies to respond more quickly to unforeseen costs and manage their margins more effectively. This solution is particularly important for businesses handling multiple orders simultaneously, where financial control is critical.
Innovative features and integration with the IT ecosystem
The system also stands out for its unique features, such as the ability to plan commercial warehouses directly within the sales environment. This enables a better integration of sales and operational processes. CargoCRM integrates with Microsoft 365 and the RCMS system, offering single sign-on, data synchronization, and automatic information flow. As a result, users gain a consistent and efficient tool for managing all processes within a railway company.
