Effective ticket management
Management of notifications
What is eHelpDesk?
The eHelpDesk is a solution created by Petrosoft.pl that allows for effective management of requests by automating the registration process and handling incidents.
Requests received in the system are automatically assigned to the 1st or 2nd line of support, which can conveniently manage the problem in question
and record the current status of work on the solution.
SLAs – the module allows you to transparently define the scopes of given services between the customer and the service provider. The system continuously updates and tracks the progress of the services performed and sends alerts on any violations of the terms stipulated in the contracts.
Freedom to accept applications
The architecture of the solution allows for accepting requests through multiple channels including: website, email, or by phone contact.
CRM module
The system stores every operation, event, or resource change from the moment a ticket is accepted to the closing of the ticket and the resolution of the problem.
Coordination
The user is provided with an advanced tool that collects data in real time on the number of requests, response time, working time, timeliness and form of execution.
TRY the eHelpDesk at YOUR COMPANY
invite us for a demonstration of the systemWhat do you gain?
Benefits
Functional interface
Convenient user interface
and administrator accessible from a browser or app.
Time
Effective use of the time of those assigned to handle requests.
Flexibility
o any number of available service technicians.
Avoiding mistakes
Avoiding the situation of repeated requests, tasks and lost incidents.
Easy inventory
Facilitate inventory of company assets based on designated locations.
Report generation
Ability to produce reports
and statements by. any criteria.
Petrosoft.pl provides professional advice on choosing the right IT solution. As part of the implementation, you get mentoring and support from a team of experts who have experience in running projects for a wide range of industries.
Each solution is designed to allow you to run your business quickly while maintaining maximum convenience and operation.
Advanced solutions
References
Finished implementations of eHelpDesk
The eHelpDesk has been implemented at a customer supplying the market with high-quality components for aircraft engines.
Aerospace industry
The system supports the operations of a highly developed enterprise responsible for providing logistics services in the country.
Logistics industry
Deploy with an expert in telecommunications and ICT technologies. The company is dedicated to designing innovative solutions in its industry.
Telecommunications industry
References
LABSystem completed projects
Incident entry
List of incidents
Knowledge base
Report Generator
Defining resources
Service hour settings
Incident automation
Interface
Set your sights on development
Trust the experience we have accumulated in preparing numerous projects in many industries.
Contact form
If you have questions or would like more information, we encourage you to fill out the contact form. Our team will be happy to answer all your questions and dispel any doubts. Filling out the contact form is an easy and quick way to get in touch with us and get support. Don’t delay, fill out the form today and learn more about our solutions!
